Terms of Service

Welcome to CREOVA. These Terms of Service (the “Terms”) govern your access to and use of the CREOVA platform, including our websites, mobile applications, and related services (collectively, the “Platform”), operated by Creova Creators LLC, a Florida limited liability company with principal address at 2 Biscayne, Suite 3200-6826, Miami, FL 33131, USA (“CREOVA”, “we”, “us” or “our”). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Who we are

Creova Creators LLC is registered in the State of Florida under document number L26000218199 and operates CREOVA, a marketplace that connects brands and businesses (“Businesses”) with content creators, including UGC creators, AI creators and designers (“Creators”), to negotiate, deliver, and pay for creative work.

2. Definitions

• User: any person or company that registers or accesses the Platform.
• Creator: a User offering creative services on the Platform.
• Business: a User contracting Creators through the Platform.
• Campaign: a brief published by a Business with a budget, milestones and approval criteria.
• Deal: an individual agreement between a Business and a Creator with scope, deliverables, revisions and price.
• Content: any file, text, image, audio or video uploaded to the Platform by a User.
• AI Agent: our built-in assistant that helps Users find Creators, schedule Campaigns and automate routine tasks.

3. Eligibility and accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract to use the Platform. You agree to provide accurate, current and complete information when registering and to keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. We may suspend or close accounts that provide false information, impersonate others, or are used by minors.

4. How the Platform works

4.1 Campaigns and Deals

Businesses publish Campaign briefs and Deals defining scope, references, deliverables, timelines and budgets. Creators apply, negotiate terms, deliver work, and receive payment through the Platform. CREOVA provides the technology and workflow tools; the contractual relationship for each Campaign or Deal is between the Business and the Creator. CREOVA is not a party to that contract and does not employ Creators.

4.2 AI Agent

The AI Agent is an optional assistant that can search Creators, draft Campaigns, schedule actions, and automate recurring tasks based on the inputs and history you share with it. Outputs from the AI Agent are suggestions only and may be inaccurate or incomplete. You are responsible for reviewing them before acting.

4.3 AI-moderated chat

Messages exchanged through the Platform may be automatically scanned by AI-based moderation systems to detect prohibited conduct (e.g. spam, abuse, attempts to move payment off-platform, sharing of personal contact details that could circumvent the Platform). Flagged messages may be blocked, hidden, escalated to human review, or used as evidence in disputes.

4.4 Reviews and reputation

Users may leave reviews after completed Deals. Reviews must be honest, based on the actual collaboration, and free of unlawful or abusive content. We may remove reviews that violate these Terms.

5. Fees and payments

CREOVA charges a platform fee of ten percent (10%) on Creator earnings, unless a different rate is stated for a specific Campaign or Deal. Payments are processed by third-party payment processors, including Stripe, Inc. and dLocal. The minimum payout amount is USD $50. Payouts may be subject to verification, anti-fraud checks, currency conversion fees, taxes and applicable withholdings. You are responsible for declaring and paying any taxes on income you receive through the Platform.

Funds for an approved Deal are released to the Creator once delivery is approved by the Business or when the approval workflow times out in the Creator’s favor under the Platform’s rules. Refunds, chargebacks and dispute resolution are governed by our help center policies, which form part of these Terms.

6. User Content and intellectual property

You retain ownership of the Content you upload. By submitting Content, you grant CREOVA a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display and transmit it solely to operate and improve the Platform and to provide the Services to you and your counterparty.

Unless otherwise agreed in a Deal, ownership and usage rights over Content delivered by a Creator to a Business are governed by the specific terms of that Deal. You represent that you have all rights necessary to upload the Content and to grant the licenses described here, and that the Content does not infringe any third-party rights.

The CREOVA name, logo, software, designs and the “Platform” itself are owned by Creova Creators LLC and are protected by intellectual property laws. You may not copy, modify, reverse engineer or create derivative works of the Platform.

7. Prohibited conduct

You agree not to:

• Use the Platform for any unlawful, fraudulent, deceptive or harmful purpose.
• Circumvent the Platform’s fees, payments or moderation (for example, moving conversations or payments off-platform).
• Upload Content that is illegal, defamatory, hateful, sexually explicit involving minors, or that infringes intellectual property.
• Use bots, scrapers or other automated means to access the Platform without our written permission.
• Attempt to disrupt, probe or compromise the security or integrity of the Platform.
• Impersonate any person or misrepresent your affiliation, identity or follower metrics.

8. Third-party services

The Platform integrates with third-party services, including Google (OAuth and storage), Stripe, dLocal, Pusher, email providers and AI providers (such as OpenAI and Anthropic). Your use of those services is governed by their own terms. We are not responsible for the availability or behavior of third-party services.

9. Suspension and termination

We may suspend or terminate your access to the Platform at any time if we reasonably believe you have violated these Terms, created risk for CREOVA or other Users, or for compliance reasons. You may close your account at any time. Provisions that by their nature should survive termination will survive (including fees due, IP rights, disclaimers, liability limits and dispute resolution).

10. Disclaimers

The Platform is provided on an “as is” and “as available” basis. CREOVA does not guarantee that the Platform will be uninterrupted, error-free, or that any Content or AI-generated output will be accurate or fit for a particular purpose. CREOVA is not responsible for the conduct, quality, legality, or delivery of work between Businesses and Creators.

11. Limitation of liability

To the maximum extent permitted by law, CREOVA, its officers, employees and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, data, or goodwill. Our total aggregate liability for any claim arising out of or relating to these Terms or the Platform will not exceed the greater of (a) the total fees you paid to CREOVA in the twelve (12) months preceding the event giving rise to the claim, or (b) USD $100.

12. Indemnification

You agree to defend, indemnify and hold harmless CREOVA from and against any claims, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of (i) your use of the Platform, (ii) your Content, (iii) your breach of these Terms, or (iv) your violation of any law or third-party right.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict of laws rules. Any dispute arising out of or relating to the Platform will be brought exclusively before the state or federal courts located in Miami-Dade County, Florida, and you consent to their personal jurisdiction. Nothing in this section limits any non-waivable rights you may have under the laws of your country of residence.

14. Changes to the Service and these Terms

We may modify the Platform, the Services and these Terms from time to time. Material changes will be notified through the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms can be sent to hola@creova-creators.com or by mail to Creova Creators LLC, 2 Biscayne, Suite 3200-6826, Miami, FL 33131, USA.